Employee Guide on How to Use the Profit Platform
Welcome to Profit! Here are the answers to some questions to help you navigate our Profit platform.
- How do I join Profit?
Your employer or account administrator will invite you to join your company’s account. The invitation will be sent to the email address they provided. Once you receive it, click the link in the email to create your account and set up your password.
If you don’t see the email in your inbox, check your junk or spam folder in your email. If you still cannot find it, request your employer or account administrator to resend the invite to your email.
- How do I access my Profit account?
You can access your Profit account on your web browser or the Profit mobile app using the credentials you created after receiving your invitation from your employer or account administrator.
Link to browser: https://app.profitnow.com/#/auth/sign-in
Mobile device app: iOS for Apple and Google Play Store for Android
- How do I activate my Profit account?
You should receive an automated email from noreply@profitnow.com when your employer adds you to their Profit team. Please use the verification link on that email and follow the steps.
- What if I have forgotten my password?
You can use this link to reset your password: https://app.profitnow.com/#/auth/forgot-password.
Additionally, you can also click on the “forgot password?” link at the time of login (as shown below).
Once you receive the automated email, click on the link to verify and reset your password.
- How do I activate my Profit card?
After you have received your debit card, you will need to activate it and set a unique 4 digit PIN before you can start using it. You can activate it by, either:
- Using this link and filling your card details: https://app.profitnow.com/#/activate-card
- Or, Log into your Profit account, click on “activate card”
- Select and set a 4-digit PIN that is personal and unique to you. This is intended to reduce the risk of someone else trying to use your card with authorization/authentication. (CVV is the 3 digit number at the back of your card)
- How do I check the balance on my card?
You can view your card balance and transactions when you log into your Profit account on the browser or the mobile app.
Please note: Our support team is unable to share this with you over the phone or email due to security reasons.
- How do I reset my 4 digit pin?
You can reset your 4 digit card pin by logging into your Profit account and selecting the “reset pin” option as shown below.
- What billing address should I be using for online purchases?
When making online transactions, enter the billing address details located next to your card. (not your personal address).
- Why was my transaction declined?
Transactions can be declined for a variety of reasons. These include:
- Insufficient funds - Your card does not have enough balance to cover the transaction
- Merchant or ATM restrictions – Your employer may have restricted certain merchant categories or ATM withdrawals.
- Spending limits – Your employer may have set daily or per-transaction spending limits.
Check your transaction history or reach out to your employer for further information.
- How and where do I have to upload my receipts?
You can upload your receipts easily through the Profit mobile app:
- Open the app and go to your transaction history.
- Select the charge you want to attach a receipt to.
- Tap the “+” symbol (as shown below) to upload your receipt or invoice.
You can also upload receipts through the Profit web dashboard:
- Log into your account on a web browser.
- Navigate to your transaction history.
- Click on the “$+” symbol (the symbol in the middle of the screenshot) to attach a receipt to the corresponding transaction.
- Why do I see a pending charge labeled “pre-auth” on my card? When will it be settled?
A preauthorization (pre-auth) charge is a temporary hold placed on your card to verify that it’s active and has enough funds for a potential transaction. This is common for businesses like gas stations, hotels, and car rental companies.
The hold typically lasts 5 to 7 days for most transactions, but for certain businesses, it can remain for up to 30 days before being released or finalized. The exact timing depends on the merchant’s processing policies.
Looking for more information? Read more about preauthorization charges here.
For any additional information, please feel free to explore our knowledge base: https://faq.profitnow.com/hc/en-us or reach out to us at support@profitnow.com
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